Residential · Repair and maintenance
Furnace, heat pump and A/C repair in Kennewick and the Tri-Cities
Diagnose first, explain second, repair third. Factory certified technicians work on every brand, and the service line answers around the clock.
Chapter 01
What actually fails in a Tri-Cities year
Cooling season here is long, dry and hard on equipment, and the first sign of trouble is usually a house that will not cool. A heat pump that runs but blows warm air is often low on refrigerant, which means a leak somewhere. A system that freezes up, with ice on the line or the coil, is telling you about airflow or charge. Then the first cold snap arrives, and the furnaces that sat untouched all summer are the ones that fail to light. Small problems wait for the weather that exposes them.
One Google reviewer, Dave Shuford, described what it looks like when it goes right. His heat pump was low on Freon, and Carter Dunn came out the same day he called, tracked down the leak, fixed it and recharged the system in a little more than an hour. That order is the point. A recharge without a leak search is a repeat visit waiting to happen, so the fix that holds is the one that finds where the refrigerant went before topping anything off.
A Jacobs and Rhodes technician in a hard hat and hi-vis vest servicing a rooftop unit with the panel open
Diagnose, explain, then fix, on any brand
The service technicians at Jacobs and Rhodes are factory certified and work across all brands, so a furnace, air conditioner or heat pump that another installer put in is no problem. The bench is Kevin Egger, Michael Goldman, Nick Hammons, Carter Dunn, Brenda Gimlin and Austin Herbst. What reviewers keep coming back to is the explaining: what the problem is, why it happened and what the repair will and will not change, said in plain words before anything gets fixed.
When heat or air goes out at night or on a weekend, call the 24/7 service line at (509) 408-0556. Service technicians are on call 24/7 for after-hours problems. For scheduling, questions and everything else, the office line is (509) 783-3121, and Bella Reynaga handles dispatch. Every call goes to a factory certified technician, whatever name is on the unit, and the company has been answering the phone in the Tri-Cities since 1961.
Chapter 03
Ted’s Comfort Club and the rest of the year
Ted’s Comfort Club is the Jacobs and Rhodes preventative-maintenance plan, and Ted the Tin Man is the company mascot. Regular maintenance extends the lifespan of your system, and a maintenance visit is where a dirty coil, a loose electrical connection or a worn part gets caught before it turns into a no-heat call at two in the morning. Spring is for the air conditioner and fall is for the furnace, and a checkup on a mild day beats an emergency call on a bad one.
Air filters are ordered through the office at (509) 783-3121. That matters more than it sounds: a clogged filter starves the system of airflow, and airflow is behind a surprising share of frozen coils and overheated furnaces. Call, tell the office what system you have, and they will take the order. Between filters, service visits and a maintenance plan, the goal is a system that gets through a Kennewick winter and a Tri-Cities summer without surprising you.
Licensed, Bonded & Insured · ELECTRICAL/HVAC ROC#JACOBRI860DP · Factory certified technicians, all brands · 24/7 service line (509) 408-0556
What people say about the service calls
Two Google reviews that name the technicians, then quotes the company publishes from its own customers. Need a system replaced instead of repaired? See installations, or send a service request.
“I can’t say enough good things about my experience with Jacob & Rhodes Heating and Air Conditioning. Remington Baney and Jaime Valdivia came out to service my system, and they were honestly amazing from start to finish. … What I appreciated most was how clearly they explained everything. No confusing technical talk, no pressure, just real, honest communication about what was going on and how they were going to fix it. … They also treated my home with respect, which matters more than people realize.”
“I had a great experience with this company. Mr Goldman identified the problem, explained things fully, gave me great advice, and told me he will return to check if things were running well. He was very professional and best of all, in a short time I once again had cool air!”
“We called them up and they had someone out in 20 minutes. I have always been impressed with their responsiveness.”
“They are dependable, been around for a long time, say what they do, trustworthy and they are experts at it.”
“They are the handshaking types of folks and they want to have a relationship with you. … Always on time, when you need them and always have the “how-to”, to get the job done.”